We have a no refund policy, due to the nature of the items that we offer. However, if you have any issues, please contact us at firstname.lastname@example.org.
If a return is deemed as a solution, we will send you instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted.
Shipping costs for any returns are paid by the customer, not Artis Styling Experience.
Once an order is placed, it is not eligible for a refund. Orders begin processing once they are placed.
If you desire to cancel your order, this is possible, however you will not receive a refund for the order. You can always contact us for any questions at email@example.com.
Processing & Shipping
For all handmade items, please allow 5-7 business days for processing prior to shipping. For all other items, please allow a 2-3 business days for processing time. (As it is the holiday season, please allow 7-12 business days for processing and 5-7 days for delivery 11/25/21)
Once the item is dropped off it USPS or UPS, we are no longer responsible for any damages or missing packages. Please purchase shipping with insurance for your protection and peace of mind. For any issues once the item is scanned in, please contact the shipping carrier prior to contacting Artis Styling.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you are offered a refund, and it is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.